We can take responsibility for the management of your applications ensuring its increased business flexibility and optimized IT costs. With latest process management practices, our team will maintain and monitor your application servers and databases taking care of their enhanced performance, sustainability, stability and keeping them in sync with current business needs.
The list of our application management services includes but is not limited to:
Remote application monitoring and performance management
We take over the continuous remote diagnostics of your critical applications. We identify problems, share with you the detailed info on the causes of found issues and provide recommendations on the needed improvements. We track application performance, transaction integrity, data consistency, message queue exceeds, server failures.
Remote application support
We help you to treat a wide spectrum of problems and incidents, manage modifications (from minor enhancements to app changes) and configurations, and advise you on beneficial app optimization activities to address new evolving needs.
Our 24/7 help desk can become a single point of contact for application users, the help desk agents will receive all inbound service requests and incident reports through any preferred communication channel (e-mail, phone, chat, a ticket management system, and more) and:
Provide info about applications and their usage.
Estimate the problem and solve simple cases directly (L1 support) or escalate more serious problems to technical experts (L2/L3 support).
Create a knowledge base and an FAQ section for users' self-help.
Gather users' feedback for a development team.
Design and implementation of the Continuous Delivery (CD) pipeline
We design and implement the CD pipeline to connect development, testing and deployment of your application and automate them. This enables you to leverage multiple DevOps/CD values and deliver new app features quickly and efficiently.