Vara Infotech has strong Banking experience along with Expertise in all areas of the customer life-cycle. Our exclusive Data analytics and reporting capability helps us serve leading Banks in India.
Our 4 key delivery centers Pan-India are Delhi, Hyderabad, Mumbai (Vashi & Andheri) with 350 seats (scalable model) & Real time connectivity through MPLS networking between HUB and RO (PAN-India). This enables us to handle over 10 lac applications, 35 lac images having TAT is less than 4 hours in 60% of transactions and TAT is less than 24 hours in 90% of transactions with assured quality.
We have Significantly lowered our cost of delivery through Common resource pool & Centralized support and maintenance. Cost reduction through enhanced productivity, reduced TATs. We follow a continuous process improvement plan and promote automation of the same.
Our CCTV monitoring and recording, 100% power back-up, Perimeter access control & Data confidentiality and security enables us to create a Business continuity plans with Standard operating procedures & Regular audits and User training.
Our Fully configurable template design & Dynamic setting of validation and business logic with Dedicated in house software development team & Customizable solutions gives us a competitive edge in the BPO arena.
We created a Centralized Shared service model that helped in the reduction of Processing time by over 35% using proprietary suite of application and BOTS.
We enabled Centralized processing of legal notices that helped Improved TAT and caused the Standardization of notices across branches to aid increase in Accuracy to over 99.90%. Thus, TAT less than 2 hours is achieved consistently.
We conducted consolidation of activities happening across PAN India bank branches resulting in better control and change management
Channel Partner Processing
We developed an offline application for end to end automation of payout calculation to provide an Accuracy of over 99.99% which is achieved consistently. This helped improved TAT by 67%.
Vara offers the following set of BPO services for midsized and big enterprises: