Infrastructure Management System

Vara Infotech is successfully managing highly critical IT Infrastructure spread throughout the country across various technologies and business domain.

  • Over 1 lac laptops and desktop are being constantly managed
  • Issued 200+ IT security devices
  • An outreach to more than 640+ cities
  • More than 4000+ offices and branches are being served
  • Efficiently managing 3000+ Servers
  • 90,000+ mailboxes monitored capably and incessantly
  • 10,000+ network devices including routers & switches are under persistent        management
 

Value Proposition & Delivery in IMS Segment

Process Excellency

  • We automate & create ITIL compliant processes
  • Knowledge repository related to the processes is created and regularly maintained
  • We reduce manual interface resulting in increase in productivity and error free activity
  • Our process knowledge helped in Increase of First Call Resolution (FCR)

Enhanced Service Assurance

  • Our Robust practices increased IT service availability
  • We are focused on continuous improvements and industry best practices to provide high quality service
  • We reduce manual interface resulting in increase in productivity and error free activity
  • Our process knowledge helped in Increase of First Call Resolution (FCR)
  • 95% IT Security compliance achieved through custom tools (Ex. Automation, LANDesk and Symantec)
  • Proudly attained 99.9% service uptime for business critical system

Enriched Customer Satisfaction

  • "Service Excellence" through focused integration of people, processes, and technology was achieved
  • Proactive customer satisfaction Surveys/Feedback are done regularly
  • More than 60% Remote Incident resolution helped to reduce overall IT management cost
  • Our process knowledge helped in Increase of First Call Resolution (FCR)
  • We have accomplished more than 80% CSAT ratio

Delivery in Strong adherence to SLA

Skilled and trained resources manage technology challenges / complexities effectively. We provide On-Demand support & skill availability for various customer requirement 24/7 SLA driven managed IT support for EUS, DC, DR for all technologies and at all levels. Round the clock trading platform support for dealing room SLA and KPI driven EUS through remote, onsite and On-Call support model including AMC.

 

IMS Services We Offer

Vara offers the following set of IMS services for midsized and big enterprises:

We monitor activities across log & trace, alert log, back-up log, database uptime, scheduled job logs. Administration activities include user management, database management, troubleshooting, indexing, database segmenting, etc.

 

We conduct Proactive monitoring & incident management, Asset management & patch management. We configure policies across network including Firewall configuration management. We extend our network management activity to Process consulting, audits, & reviews.

 

Our Services include single PoC, incident management, request handling, satisfaction management & monitoring. We provide support for installs, moves, adds, and changes. Additionally, we also support operation management tasks, supplier liaison, classifications & priority.

 

We monitor activities across security, capacity, systems, alerts, availability, back-ups and more. We conduct Administration activities across user/account, file system, DNS/DHCP, back-up & restore, change configuration and provide Proof of concept, assessment, design & migration, and deployment acts.